AwardedAwarded 18 August 2026
24/7 IT Service Desk
London Borough of Redbridge · Local authority
In brief
London Borough of Redbridge awarded IT and software work to Agilisys Limited on 18 August 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2. Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4. A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6. The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8. Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
Who won
| Winner | Value | Dates |
|---|---|---|
| Agilisys Limited 1 bid received | £777,000 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 078727-2026
About the buyer
London Borough of RedbridgeLast 12 months
Procurements
51Awards
7Suppliers it has used most for IT and software
- Agilisys Limited1 contract
- Astraeus Consulting Limited1 contract
- Phoenix Software Ltd UK1 contract
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From notice 078727-2026 on Find a Tender, first published 18 August 2026. We last checked for changes on 28 September 2026.