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AwardedAwarded 6 November 2026

Accessibility Insight Package

Transport for London · Public undertaking

In brief

Transport for London awarded research work to ESRO Limited (Revealing Reality) on 6 November 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.

Who won

WinnerValueDates
ESRO Limited (Revealing Reality) (SME)
2 bids received
£878,562

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 106796-2026

About the buyer

Transport for LondonLast 12 months

Procurements

339

Awards

146

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From notice 106796-2026 on Find a Tender, first published 10 November 2026. We last checked for changes on 10 November 2026.