TenderOppsIndependent tender search
AwardedAwarded 19 June 2026

AI Foundation and Digital Front Door Services

Torfaen County Borough Council · Local authority

In brief

Torfaen County Borough Council awarded IT and software work to Amazon Web Services Emea Sarl, UK Branch on 19 June 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.

Who won

WinnerValueDates
Amazon Web Services Emea Sarl, UK Branch£1,272,000
Awarded 19 June 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Transparency notice · UK5, notice 057825-2026
  2. Contract award notice · UK6, notice 058798-2026

About the buyer

Torfaen County Borough CouncilLast 12 months

Procurements

17

Awards

6

Suppliers it has used most for IT and software

All tenders and awards from Torfaen County Borough Council

Similar open tenders

All open IT and software tenders
  1. Google Products & Services Reseller Framework Agreement

    Digital Health & Care WalesWalesIT services and software, Telecoms and networks

    Closing soon12 hours leftSuitable for SMEsFramework

    £15mframework ceiling
  2. EPOS system for Carmarthenshire County Council's leisure service

    Carmarthenshire County CouncilWalesCatering, IT services and software

    Closing soon38 hours leftSuitable for SMEsSmall contract

    £75kestimated
  3. EV Charging Infrastructure

    National Grid UK LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, WalesVehicles and fleet, IT services and software

    Closing soon4 days leftExpress interest3 lots

    £29.9mestimated
  4. Provision of an E Bulk Solution for the Administration of Disclosure and Barring Service (DBS)

    Caerphilly County Borough CouncilWalesRecruitment and staffing, IT services and software

    Closing soon6 days leftSuitable for SMEsSmall contract

    £100kestimated
  5. SCAPE Construction Works and Services Framework

    Scape Procure LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Northern IrelandEnergy and utilities, Construction

    Open10 days leftExpress interest5 lotsSuitable for SMEsFramework

    £8bnframework ceiling

From notice 057825-2026 on Find a Tender, first published 19 June 2026, last updated 23 June 2026. We last checked for changes on 28 September 2026.