All-Age Technology Enabled Care Service
London Borough of Barking and Dagenham · Local authority
In brief
London Borough of Barking and Dagenham awarded care and IT and software work to Alcove Limited and Care City Innovation C.I.C. on 1 June 2026.
It is a framework worth up to £11,735,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.
It is split into 2 lots, so a supplier can bid for part of the work.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Lots
| Lot | Trade | Value |
|---|---|---|
| Core Service Provision & Innovation 1 July 2026 to 30 June 2029 What this lot coverstechnology catalogue, supply & install, resident/carer onboarding, 24/7 monitoring and response, device lifecycle, data platform, operational performance monitoring reporting and evaluation; technical input to pilots. Communications and practice tool development, support champions networks and impact case studies, in partnership with Lot 2. | Social and domiciliary care, IT services and software, Telecoms and networks | £11,050,000 |
| Change Management & Innovation 1 July 2026 to 31 December 2027 What this lot coversTechnology-First adoption across practice (workforce training/coaching, practice tools and communications); pathway design and continuous improvement; structured innovation pipeline (discover → define → pilot → evaluate → scale/stop) with test-and-learn and proportionate evaluation; benefits realisation (baselines, counterfactual, attribution and a monthly benefits ledger) and preparation of Month-18 gateway evidence; service change governance and prioritisation; engagement and co-production to ensure accessibility and inclusion. Provides TEC-focused advisory, convening and evaluation to support adoption and the TEC-focused innovation pipeline, acting as a strategic partner to the Council and Lot 1 on a targeted basis, subordinate to core adoption work; Lot 1 supplies technical due-diligence and safe pilot operations, with agreed routes to scale. | Social and domiciliary care, IT services and software | £685,000 |
Who won
| Winner | Lot | Value | Dates |
|---|---|---|---|
| Alcove Limited (SME) Care City Innovation C.I.C. | Core Service Provision & Innovation, Change Management & Innovation | £4,003,000 | Awarded 1 May 2026 3 August 2026 to 2 August 2029 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Preliminary market engagement notice · UK2, notice 066805-2025
- Preliminary market engagement notice · UK2, notice 067423-2025
- Preliminary market engagement notice · UK2, notice 067433-2025
- Tender notice · UK4, notice 084030-2025
- Contract award notice · UK6, notice 042484-2026
- Contract details notice · UK7, notice 093905-2026
About the buyer
Procurements
47Awards
25Suppliers it has used most for care
- Care City Innovation C.I.C.2 contracts
- Alcove Limited1 contract
- Alpha Care Service Ltd1 contract
- Anaco Care Services Ltd1 contract
- Avantis Living Limited1 contract
Similar open tenders
All open care tenders- £1.09mestimated
- £1.16mestimated
- £944kestimated
- £2.9mestimated
- £20mframework ceiling
From notice 066805-2025 on Find a Tender, first published 20 October 2025, last updated 5 October 2026. We last checked for changes on 5 October 2026.