AwardedAwarded 1 May 2026

All-Age Technology Enabled Care Service

London Borough of Barking and Dagenham · Local authority

In brief

London Borough of Barking and Dagenham awarded care and IT and software work to Alcove Limited and Care City Innovation C.I.C. on 1 May 2026.

It is a framework worth up to £11,735,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

It is split into 2 lots, so a supplier can bid for part of the work.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The London Borough of Barking and Dagenham is commissioned an all-age Technology Enabled Care service to support residents’ health, wellbeing and social care needs. The service will be delivered via a hybrid model across two Lots and will be provided by organisations that share our values and are committed to high standards, innovation and continuous improvement. Our vision is to give residents choice and control, keeping people safe and well at home for as long as possible. TEC should help residents maintain their independence, quality of life and connection to their communities, and be a routine part of how social care support is planned and delivered

Lots

Lot	Trade	Value
Core Service Provision & Innovation 1 July 2026 to 30 June 2029 What this lot covers technology catalogue, supply & install, resident/carer onboarding, 24/7 monitoring and response, device lifecycle, data platform, operational performance monitoring reporting and evaluation; technical input to pilots. Communications and practice tool development, support champions networks and impact case studies, in partnership with Lot 2.	Social and domiciliary care, IT services and software, Telecoms and networks	£11,050,000
Change Management & Innovation 1 July 2026 to 31 December 2027 What this lot covers Technology-First adoption across practice (workforce training/coaching, practice tools and communications); pathway design and continuous improvement; structured innovation pipeline (discover → define → pilot → evaluate → scale/stop) with test-and-learn and proportionate evaluation; benefits realisation (baselines, counterfactual, attribution and a monthly benefits ledger) and preparation of Month-18 gateway evidence; service change governance and prioritisation; engagement and co-production to ensure accessibility and inclusion. Provides TEC-focused advisory, convening and evaluation to support adoption and the TEC-focused innovation pipeline, acting as a strategic partner to the Council and Lot 1 on a targeted basis, subordinate to core adoption work; Lot 1 supplies technical due-diligence and safe pilot operations, with agreed routes to scale.	Social and domiciliary care, IT services and software	£685,000

Who won

Winner	Lot	Value	Dates
Alcove Limited Care City Innovation C.I.C.	Core Service Provision & Innovation, Change Management & Innovation	£4,003,000	Awarded 1 May 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

20 October 2025Preliminary market engagement notice · UK2, notice 066805-2025
22 October 2025Preliminary market engagement notice · UK2, notice 067423-2025
22 October 2025Preliminary market engagement notice · UK2, notice 067433-2025
17 December 2025Tender notice · UK4, notice 084030-2025
8 May 2026Contract award notice · UK6, notice 042484-2026

About the buyer

London Borough of Barking and DagenhamLast 12 months

Procurements

Awards

Suppliers it has used most for care

Care City Innovation C.I.C.2 contracts
Alcove Limited1 contract
Alpha Care Service Ltd1 contract
Anaco Care Services Ltd1 contract
Avantis Living Limited1 contract

All tenders and awards from London Borough of Barking and Dagenham

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From notice 066805-2025 on Find a Tender, first published 20 October 2025, last updated 8 May 2026. We last checked for changes on 28 September 2026.