AwardedAwarded 19 December 2025
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
First Trenitalia West Coast Rail Limited · Public undertaking
In brief
First Trenitalia West Coast Rail Limited awarded IT and software and accountancy work to Mystery Shoppers Ltd on 19 December 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:
• Station inspections
• Train inspections
• Customer Service mystery shopping
• Re-inspections for failures to confirm improvement
In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.
o Service Quality Register
o Service Quality App/Inspections Software
o Service Quality Inspections and Re-inspection
Who won
| Winner | Value | Dates |
|---|---|---|
| Mystery Shoppers Ltd (SME) 3 bids received | £607,500 | Awarded 19 December 2025 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 084803-2025
About the buyer
First Trenitalia West Coast Rail LimitedLast 12 months
Procurements
11Awards
6Suppliers it has used most for IT and software
- Mystery Shoppers Ltd1 contract
Similar open tenders
All open IT and software tenders- £135kestimated
- £82kestimated
- £143kestimated
- £29.9mestimated
- £7.2mframework ceiling
From notice 084803-2025 on Find a Tender, first published 19 December 2025. We last checked for changes on 28 September 2026.