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C443317 Pay the BSA by Card - Card IVR

NHS Business Services Authority · NHS and health

In brief

NHS Business Services Authority has announced plans to buy financial services and IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £400,000 excluding VAT.

The contract runs for 2 years, up to 5 years with extensions, starting 28 September 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 4 bids per contract for this buyer (from 13 awards in the last 12 months).

What the notice says

The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs.  The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 093986-2026

About the buyer

NHS Business Services AuthorityLast 12 months

Procurements

65

Awards

41

Suppliers it has used most for financial services

All tenders and awards from NHS Business Services Authority

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From notice 093986-2026 on Find a Tender, first published 5 October 2026. We last checked for changes on 5 October 2026.