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Cancelled

Care Service Product and Delivery Partner

Department for Work & Pensions · Central government

In brief

Department for Work & Pensions has cancelled this procurement.

The estimated value is £20,000,000 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 1 September 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Department for Work and Pensions (DWP) wish to give notice of a potential contract(s) opportunity for a DWP Care Service Product and Delivery Partner ('Care Service'). DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution. DWP want to explore whether a common, core set of technical capabilities could accelerate the transformation of the Care Service benefits, allowing us to meet customer needs and do so efficiently. The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service.

Who won

WinnerValueDates

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Pipeline notice · UK1, notice 083516-2025
  2. Preliminary market engagement notice · UK2, notice 012235-2026
  3. Procurement termination notice · UK12, notice 020941-2026

About the buyer

Department for Work & PensionsLast 12 months

Procurements

169

Awards

119

Suppliers it has used most for IT and software

All tenders and awards from Department for Work & Pensions

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From notice 083516-2025 on Find a Tender, first published 16 December 2025, last updated 9 March 2026. We last checked for changes on 28 September 2026.