Community Outreach Advice Services (Income Maximisation)

Cambridgeshire County Council is seeking to explore delivery options for a community-based outreach advice service focused on supporting residents with income maximisation. Currently, much advice provision is accessed through remote channels such as telephone services. The Council is interested in understanding whether providers can expand delivery to include face-to-face outreach provision within community settings, such as food banks, community cafés, and other trusted local venues. The Council is aware that Citizens Advice currently operate within this space and have established networks; however, this engagement seeks to test whether alternative providers may also be able to deliver this model.