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Contact Centre as a Service Platform licencing

Student Loans Company · Central government

In brief

Student Loans Company has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £9,000,000 excluding VAT.

The contract runs for 3 years, starting 1 April 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 5 bids per contract for this buyer (from 7 awards in the last 12 months).

What the notice says

Provision of a Contact Centre as a Service Platform/Product and associated licencing. Capabilities to include voice, omni-channel connectivity to Salesforce, AI and automation.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 072554-2025

About the buyer

Student Loans CompanyLast 12 months

Procurements

48

Awards

21

Suppliers it has used most for IT and software

All tenders and awards from Student Loans Company

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From notice 072554-2025 on Find a Tender, first published 10 November 2025. We last checked for changes on 27 September 2026.