AwardedAwarded 2 June 2026

Contact Centre Services for 2027 Census Test

Office for National Statistics · Central government

In brief

Office for National Statistics awarded this contract to Serco Limited on 2 June 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

Who won

WinnerValueDates
Serco Limited£413,078
Awarded 24 April 2026
2 June 2026 to 30 June 2027

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · UK6, notice 046301-2026
  2. Contract details notice · UK7, notice 053042-2026

About the buyer

Procurements

63

Awards

41

Suppliers it has used most

From notice 046301-2026 on Find a Tender, first published 20 May 2026, last updated 4 June 2026. We last checked for changes on 28 September 2026.