AwardedAwarded 27 July 2026
Council Tax Call Handlers
London Borough of Newham · Local authority
In brief
London Borough of Newham awarded this contract to NEC Software Solutions UK Limited on 27 July 2026.
The notice gives a value of £325,023 excluding VAT.
The contract runs for 7 months, starting 1 September 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery.
Award via VAS RM6259
Who won
| Winner | Value | Dates |
|---|---|---|
| NEC Software Solutions UK Limited | £325,023 | Awarded 27 July 2026 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502
About the buyer
London Borough of NewhamLast 12 months
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111Awards
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From notice 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502 on Contracts Finder, first published 5 October 2026. We last checked for changes on 5 October 2026.