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AwardedAwarded 13 October 2026

Customer Contact Centre

Thameslink Southern Great Northern Limited (TSGN) · Public undertaking

In brief

Thameslink Southern Great Northern Limited (TSGN) awarded marketing work to Concentrix TSC UK Ltd on 13 October 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.

Who won

WinnerValueDates
Concentrix TSC UK Ltd£8,400,000
Awarded 13 October 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Transparency notice · UK5, notice 092491-2026
  2. Contract award notice · UK6, notice 096345-2026

About the buyer

Thameslink Southern Great Northern Limited (TSGN)Last 12 months

Procurements

23

Awards

8

Suppliers it has used most for marketing

All tenders and awards from Thameslink Southern Great Northern Limited (TSGN)

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From notice 092491-2026 on Find a Tender, first published 30 September 2026, last updated 13 October 2026. We last checked for changes on 13 October 2026.