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AwardedAwarded 3 August 2026

Customer Research Services Framework

Southern Water Services Limited · Private utility

In brief

Southern Water Services Limited awarded marketing work to Thinks Insight and Strategy (Britain Thinks) Ltd, DJS Research Ltd and Accent Marketing and Research Limited and 5 others on 3 August 2026.

It is a framework worth up to £4,500,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

The contract runs for 4 years, up to 59 months with extensions, starting 31 August 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

Who won

WinnerValueDates
Thinks Insight and Strategy (Britain Thinks) Ltd (SME)
DJS Research Ltd
Accent Marketing and Research Limited (SME)
Turquoise Thinking Ltd (SME)
Red C Research Ltd (SME)
Explain Market Research Limited (SME)
I C S Consulting Limited (SME)
Impact Research Ltd (SME)		£4,500,000
Awarded 3 August 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 030925-2026
  2. Contract award notice · UK6, notice 073549-2026

About the buyer

Southern Water Services LimitedLast 12 months

Procurements

54

Awards

17

Suppliers it has used most for marketing

All tenders and awards from Southern Water Services Limited

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From notice 030925-2026 on Find a Tender, first published 2 April 2026, last updated 4 August 2026. We last checked for changes on 28 September 2026.