TenderOppsIndependent tender search
AwardedAwarded 17 March 2026

Customer Research Surveys

Karbon Homes · Housing

In brief

Karbon Homes awarded marketing work to Mel Research Limited on 17 March 2026.

The notice gives a value of £330,000 excluding VAT.

The contract runs for 37 months, up to 61 months with extensions, starting 9 March 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.

Who won

WinnerValueDates
Mel Research Limited (SME)
4 bids received
£330,000
Awarded 2 February 2026
1 April 2026 to 31 March 2029

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 078720-2025
  2. Contract award notice · UK6, notice 009569-2026
  3. Contract details notice · UK7, notice 024153-2026

About the buyer

Karbon HomesLast 12 months

Procurements

43

Awards

34

Suppliers it has used most for marketing

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From notice 078720-2025 on Find a Tender, first published 2 December 2025, last updated 17 March 2026. We last checked for changes on 28 September 2026.