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DVSA contact centre additional capacity - Call Surges

Driver and Vehicle Standards Agency · Central government

In brief

Driver and Vehicle Standards Agency has announced plans to buy this contract. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £3,500,000 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 19 July 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually low: a median of 1 bid per contract for this buyer (from 7 awards in the last 12 months).

What the notice says

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 057358-2026

About the buyer

Driver and Vehicle Standards AgencyLast 12 months

Procurements

90

Awards

61

Suppliers it has used most

All tenders and awards from Driver and Vehicle Standards Agency

From notice 057358-2026 on Find a Tender, first published 18 June 2026. We last checked for changes on 28 September 2026.