AwardedAwarded 30 July 2026
Eckho IVR Renewal & Upgrade via RM6116
Durham County Council · Local authority
In brief
Durham County Council awarded this contract to Maintel Europe Limited on 30 July 2026.
The contract runs for 2 years, starting 1 August 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Who won
| Winner | Value | Dates |
|---|---|---|
| Maintel Europe Limited | £208,682 | Awarded 30 July 2026 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice c32d97c7-a08a-4344-b530-b179f770cbc8-909014
About the buyer
Durham County CouncilLast 12 months
Procurements
238Awards
171Suppliers it has used most
- Apex Roofing Specialists Solutions3 contracts
- Access UK Limited2 contracts
- Age Concern Durham County2 contracts
- Careline Lifestyles Ltd2 contracts
- Dinsdale Moorland Specialists Limited2 contracts
- Durham Christian Partnership2 contracts
- East Durham Community Development Trust Limited2 contracts
- Hodgson Sayers Ltd2 contracts
From notice c32d97c7-a08a-4344-b530-b179f770cbc8-909014 on Contracts Finder, first published 3 November 2026. We last checked for changes on 3 November 2026.