Enforcement Agency Debt Collection Services in relation to Parking Penalties

Cumberland Council is seeking to appoint two Enforcement Agencies to provide debt collection and enforcement services in relation to Parking Penalty Charge Notices (PCNs) and Accounts Receivable (Sundry) debts on behalf of the Place and Economy Directorate. The successful suppliers will undertake enforcement and recovery activities in accordance with all relevant legislation, the Civil Enforcement Association (CIVEA) Code of Practice and Enforcement Conduct Board standards. Services will include the recovery of unpaid debts, debtor engagement, identification and management of vulnerable individuals, payment processing, case management, management reporting and performance monitoring. The Council intends to award two below-threshold concession contracts. The contracts are anticipated to commence on 1 February 2027 for an initial period of two years, with the option to extend for up to two further periods of 12 months each, subject to satisfactory performance. The estimated maximum combined value of the two concession contracts over the full term, including extensions, is £300,000. No guarantee is given as to the volume or value of work awarded under the contracts, as supplier remuneration is derived through the right to exploit the services.