AwardedAwarded 21 July 2026
External Call Handling Service
Halton Housing · Housing
In brief
Halton Housing awarded this contract to SPS Doorguard Limited on 21 July 2026.
The notice gives a value of £135,000 including VAT.
The contract runs for 2 years, up to 3 years with extensions, starting 1 June 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Who won
| Winner | Value | Dates |
|---|---|---|
| SPS Doorguard Limited (SME) | — | 22 July 2026 to 21 July 2028 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 018341-2026
- Contract details notice · UK7, notice 073318-2026
About the buyer
Halton HousingLast 12 months
Procurements
8Awards
6Suppliers it has used most
- Concept Elevators1 contract
- Fieldway Compliance Ltd1 contract
- Local Asbestos Services Limited1 contract
- Plentific Ltd1 contract
- SPS Doorguard Limited1 contract
- Vodafone Limited1 contract
From notice 018341-2026 on Find a Tender, first published 2 March 2026, last updated 3 August 2026. We last checked for changes on 28 September 2026.