AwardedAwarded 7 August 2026
Financial Inclusion Service
London & Quadrant Housing Trust · Housing
In brief
London & Quadrant Housing Trust awarded financial services work to Auriga Services Limited on 7 August 2026.
The notice gives a value of £3,600,000 excluding VAT.
The contract runs for 2 years, up to 4 years with extensions, starting 1 July 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:
• Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually
• Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover
Who won
| Winner | Value | Dates |
|---|---|---|
| Auriga Services Limited (SME) 3 bids received | £4,400,000 | Awarded 7 July 2026 1 October 2026 to 30 September 2028 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 040996-2026
- Contract award notice · UK6, notice 063868-2026
- Contract details notice · UK7, notice 081242-2026
About the buyer
London & Quadrant Housing TrustLast 12 months
Procurements
38Awards
20Suppliers it has used most for financial services
- Arthur J Gallagher Insurance Brokers1 contract
- Auriga Services Limited1 contract
- Barclays Bank plc1 contract
- CBRE Limited1 contract
- Clear Insurance Management Limited1 contract
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From notice 040996-2026 on Find a Tender, first published 5 May 2026, last updated 26 August 2026. We last checked for changes on 28 September 2026.