AwardedAwarded 28 April 2026

FRA086 - Digital Services Framework

Waste & Resources Action Programme · Public undertaking

In brief

Waste & Resources Action Programme awarded IT and software work to Four Communications Limited, Icrossing Limited and Torchbox Ltd and 8 others on 28 April 2026.

It is a framework worth up to £2,700,000 including VAT: the most the buyer expects to spend across all suppliers, not one contract.

The contract runs for 3 years, starting 1 April 2026.

It is split into 3 lots, so a supplier can bid for part of the work.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

WRAP is seeking to establish a Digital Framework to support our in-house Marketing & Communications team and wider organisation. The framework will provide specialist expertise and overflow capacity for digital services. This ITT invites qualified agencies and freelancers to tender for inclusion in the framework. WRAP aims to contract with a mix of agencies, and freelancers for flexible, responsive and high-quality digital support. The Digital Framework has 3 distinct lots: Digital Strategy and Marketing (Lot 1), Content-led Websites (Lot 2), Digital Applications and Services (Lot 3). It is acceptable for a supplier to sit within multiple Lots. The nature of our activities requires a trusted pool of digital suppliers capable of delivering high-impact, high quality work, sometimes on short timelines. This ITT follows a pre-market engagement (November 2025) and reflects the needs and structure informed by that exercise.

Lots

LotTradeValue
Digital Strategy and Marketing
1 April 2026 to 31 March 2029
What this lot covers

WRAP are looking to work with both agencies and individual freelancers for flexible, responsive and high-quality digital support. Working closely with our inhouse digital, creative, marketing & delivery teams Lot 1 (Digital Strategy and Marketing) will provide access to strategic and delivery specialist expertise and overflow capacity for digital services. Work packages will range in scope and span both longer-term strategic projects and quick turnaround tactical needs.

IT services and software£900,000
Content-First Websites, Design & Maintenance
1 April 2026 to 31 March 2029
What this lot covers

WRAP requires suppliers capable of delivering the full lifecycle of complex, content-rich website projects. Working alongside digital and creative teams, Lot 2 (Content-First Websites, Design & Maintenance) will provide discovery, design and development capacity, expertise in core CMS integration (e.g., Drupal/Contentful/Wordpress), and required back-end integration with third party APIs. The scope covers discovery, UX, responsive front-end and back-end development, ongoing platform security patching, and continuous performance optimisation for core websites.

IT services and software£750,000
Digital Applications and Services
1 April 2026 to 31 March 2029
What this lot covers

WRAP requires highly specialised agencies to build and maintain data-intensive, complex, custom digital products and services (including APIs) that sit outside the core CMS, ensuring excellent user experience (UX) for high-value applications. Working alongside digital and specialist teams, Lot 3 (Digital Applications and Services) will provide discovery, design and development capacity. The scope covers discovery, design, responsive front-end and back-end development, ongoing platform security patching, and continuous performance optimisation for digital applications and services.

IT services and software£1,050,000

Who won

WinnerLotValueDates
Four Communications Limited
Icrossing Limited (SME)
Torchbox Ltd (SME)
Swype Creative Ltd (SME)
Mixo Ads Inc. (SME)
Kindred Agency Limited (SME)
Helen Triggs (SME)
42 bids received
Digital Strategy and Marketing£900,000
Awarded 31 March 2026
29 April 2026 to 31 March 2029
Axelerant Technologies UK Limited (SME)
Etch Software Ltd (SME)
Le Berrichon Ltd (SME)
Hex Digital Ltd (SME)
53 bids received
Content-First Websites, Design & Maintenance£750,000
Awarded 31 March 2026
29 April 2026 to 31 March 2029
Axelerant Technologies UK Limited (SME)
Torchbox Ltd (SME)
Etch Software Ltd (SME)
49 bids received
Digital Applications and Services£1,050,000
Awarded 31 March 2026
29 April 2026 to 31 March 2029

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 006862-2026
  2. Contract award notice · UK6, notice 034539-2026
  3. Contract details notice · UK7, notice 044104-2026

About the buyer

Procurements

113

Awards

78

Suppliers it has used most for IT and software

  1. Integration Technical Operations Assurance & Environment (ITOAE)

    East West Rail Company LimitedEast Midlands, East of England, South EastArchitecture and engineering, Environmental services

    Closing soon12 hours leftExpress interestSuitable for SMEs

    £300mestimated
  2. Green Links Study, New Forest National Park

    New Forest National Park AuthoritySouth East, South WestArchitecture and engineering, Environmental services

    Closing soon3 days leftSmall contract

    £100kestimated
  3. Key Management System

    The Pirbright InstituteSouth EastFurniture, IT services and software

    Open7 days left

    £234kestimated
  4. Procurement of an HR and Payroll System

    Look Ahead Care and Support LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software

    Open7 days leftSuitable for SMEs

    £1.5mestimated
  5. Port of Dover - IT Professional Resource Framework

    Dover Harbour BoardSouth EastIT services and software

    Open8 days leftFramework

    £3mframework ceiling

From notice 006862-2026 on Find a Tender, first published 26 January 2026, last updated 13 May 2026. We last checked for changes on 28 September 2026.