Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Lot 1: Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services This lot will support people who are deaf, deafened and deafblind, and will be delivered by Deaf expert providers under the following service criteria: • Face-to-Face, Video Remote English/British Sign Language Interpreting Services and other Language and Communication Support Services. • Face-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.

Lot 2: Face to Face and Remote English/Other Languages and Dialects Interpreting This lot will support people whose first language is not English and use a spoken language other than English to communicate, and will be delivered by Face-to-Face Interpreting expert providers under the following service criteria: • Face-to-Face (in person), Video Remote English/Other Languages/Dialects Interpreting Services. • Face-to-Face priority must be given to locally based interpreters, with Video delivered through client specific platforms such as Microsoft Teams, Zoom, Attend Anywhere, etc., or, with client agreement, via supplier dedicated booking portal.

Lot 3: Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services. This lot will support people whose first language is not English and use a language other than English to communicate, including BSL, and will be delivered by expert providers under the following service criteria: • Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand. Languages that are rare and harder to source may be available to book on appointment. Related goods and services provided will include: • Access to high quality rolling stands as well as tabletop stands to support video interpreting services to be used by high-usage organisations and departments. Around 100 devices may be required at the start of the contract, and demand is likely to grow over time. • Administration of INTRAN ID codes and generation of new budget accounts and new codes. Video Relay Interpreting (VRS) may be offered as an additional service but is not mandatory.

Lot 4: Video Relay Services for BSL users This lot will support users of British Sign Language and be delivered by Deaf expert providers, under the following service criteria: o Video Relay BSL Interpreting Services (VRS), enabling Deaf people to make a call to an INTRAN member organisation registered to offer these services, supported by an on-demand video BSL interpreter. Video Remote Interpreting (VRI) may be offered as an additional service but is not mandatory.

This lot will support INTRAN member organisations (the Buyers) and the communities and people they serve, accessing non-visual translation and communication support services, as follows: o Translation including Human Translation, Machine Translation Post-Editing and Machine Translation. Services provided will be delivered to respond to member organisations' needs, whether through the sole use of human experts and/or of reliable AI solutions with or without human translator oversight, as required by the member organisation (the Buyer). Reliance on human translators remains critical to INTRAN member organisations, to ensure accuracy, completeness and safety. INTRAN members will have their own policies and risk assessments in place with regards to AI translation acceptance and utilisation. o Other related communication support services.