AwardedAwarded 26 August 2026

Friends and Family Test - Patient Experience

Mid and South Essex NHS Foundation Trust · NHS and health

In brief

Mid and South Essex NHS Foundation Trust awarded telecoms work to Rate My Care Ltd on 26 August 2026.

The notice gives a value of £500,000 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 1 September 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.

Who won

Winner	Value	Dates
Rate My Care Ltd (SME) 8 bids received	£255,000	1 September 2026 to 31 August 2029
Rate My Care Ltd (SME) 8 bids received	£255,000	Awarded 23 July 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

27 November 2025Preliminary market engagement notice · UK2, notice 077825-2025
28 November 2025Preliminary market engagement notice · UK2, notice 077999-2025
22 April 2026Tender notice · UK4, notice 036472-2026
23 July 2026Contract award notice · UK6, notice 069816-2026
26 August 2026Contract details notice · UK7, notice 081266-2026

About the buyer

Mid and South Essex NHS Foundation TrustLast 12 months

Procurements

166

Awards

144

Suppliers it has used most for telecoms

Rate My Care Ltd1 contract

All tenders and awards from Mid and South Essex NHS Foundation Trust

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From notice 077825-2025 on Find a Tender, first published 27 November 2025, last updated 26 August 2026. We last checked for changes on 28 September 2026.