AwardedAwarded 13 August 2026
Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
NHS England · NHS and health
In brief
NHS England awarded marketing work to Kings Fund on 13 August 2026.
The notice gives a value of £400,000 excluding VAT.
The contract runs for 1 year, up to 15 months with extensions, starting 4 May 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.
Who won
| Winner | Value | Dates |
|---|---|---|
| Kings Fund 3 bids received | £395,001 | 14 August 2026 to 13 August 2027 |
| Kings Fund 3 bids received | £395,000 | Awarded 7 May 2026 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 003565-2026
- Tender notice · UK4, notice 006011-2026
- Contract award notice · UK6, notice 042678-2026
- Contract details notice · UK7, notice 077740-2026
About the buyer
NHS EnglandLast 12 months
Procurements
1187Awards
475Suppliers it has used most for marketing
- UCAS Media Ltd2 contracts
- Coventry University1 contract
- Healthcare Innovation Consortium Ltd1 contract
- Imperial College London1 contract
- Ipsos (market research) Limited1 contract
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From notice 003565-2026 on Find a Tender, first published 15 January 2026, last updated 14 August 2026. We last checked for changes on 28 September 2026.