Global Travel, Accommodation and Venue Management Services

Lot 1 UK and Overseas POS Business Travel, provides a comprehensive, end-to-end global travel management solution covering domestic and international air, rail, ground transport, accommodation, venue sourcing, and event management across both UK and overseas Points of Sale.

Lot 2 UK-booked Business Travel and Accommodation provides a comprehensive, end-to-end travel management solution covering domestic and international air, rail, ground transport, and accommodation with UK Points of Sale.

Lot 3 (Venue Find and Supporting Services for Meetings, Conferences and Events) retains the standalone MCE route that operated under RM6342 but widens and modernises its scope. The lot covers the full event lifecycle on a residential or non-residential basis and applies a Government Estate First tiering model that exhausts free and discounted public-sector space before commercial venues. Scope now includes standalone Group Accommodation, defined as nine or more travellers or delegates whether or not connected to an event, with mandated offline parity and inventory access, and a strengthened technology requirement covering virtual, digital, and hybrid delivery and structured quotation and cost-management.

Lot 4 (Accommodation and Venues for Civilian Programmes) consolidates crisis response, civilian programmes, and duty-of-care accommodation, removing the contested overlap between RM6342 Lots 1 and 4. The specification supports Booked and Managed Service models. The scope now explicitly includes residential accommodation as well as "non-standard" accommodation such as repurposed venues and sites to support civilian programmes, along with essential ancillary services such as welfare and security services required for these cohorts. Housing will be included as a mandatory service. Civilian cohorts may include those impacted by an endemic or pandemic, early release patients, prison leavers, people seeking refuge (for example victims of domestic abuse), refugees, people at risk of destitution, people experiencing homelessness, victims of a Crisis event or mass evacuation, and more.

Lot 5 (Air Charter and Lease) moves Air Charter and Lease out of bundled TMC delivery and into a dedicated specialist route, giving customers a faster, more transparent route during evacuation or crisis events. This would also open up further opportunities for SMEs within the RM6408 agreement. This Lot includes Air Charters, Wet Lease, Damp Lease and Dry Lease for Ministers, staff and civilians, and may be used for both Crisis response and Business as Usual.

Lot 6 (Passenger Transport) responds to evidence that the previous bundled approach failed to deliver value for money for high-volume users such as Health and Infrastructure. RM6408 establishes a stand-alone lot covering ad-hoc and pre-booked taxis, coaches, rail replacement services, and taxis for hospital patients under non-emergency patient transport, directly accessible to customers. Private ambulance provision sits outside the core scope and is available only as an optional service where a Buyer requires it . Following extensive consultation with stakeholders, and to ensure the integrity of the customer journey, it was decided that passenger transport aggregators provided the most resilient solution to maintain end-to-end journey and service reliability.

Lot 7 (Online Travel Agent Services for Self-Serve Travel). In line with Business Plan objectives and ambitions, and in response to Customer feedback and requirements, the introduction of a self-serve digital solution allows customers to have a simpler, faster and compliant route to market when responding to emergency and simple travel requirements, without having to wait for manual quotes or navigate cumbersome offline approval processes. Anything that requires full civilian accommodation support services will be routed through Lot 4.

Lot 8 - (Defence and Other Specialist Travel Services) provides a dedicated route to market for MoD specialist requirements, with potential extension to FCDO. MoD, and likewise FCDO, have a specialist scope that carries materially different supplier capability, security, and operational requirements from civilian government business travel; customer engagement has proven that housing it within Lot 1 would distort evaluation, suppress mainstream TMC appetite, and constrain MoD's ability to access fit-for-purpose specialist providers. The lot allows specification, evaluation criteria, and call-off routing to be tuned to specialist demand, while preserving the competitive tension across Lots 1–7.