GMCA 1981 - Restricted Eligibility Support Services

4.5. Provider(s) will deliver immigration advice, other legal advice and casework to support people with restricted eligibility to regularise their status, gain access to welfare benefits and/or asylum support and/or voluntarily return to their country of origin, in order to prevent and/or support move-on from homelessness. Provider(s) will work collaboratively in partnership with Lot 2 Provider(s) to deliver a holistic, joined-up casework and support offer for the client, ensuring regular communication and prioritising face-to-face meetings where feasible. Provider(s) will maximise use of the Home Office Homelessness Escalation Service (HES), working closely and proactively with the HES team to support efficient, quality decision-making and foster strategic partnership. Provider(s) will also work, where appropriate and with consent, with the Home Office Voluntary Returns Service (VRS) so that where leaving the UK is a person's best option, they are supported to do so.

4.6. Provider(s) will deliver an integrated and flexible floating support service, in collaboration with Provider(s) in Lot 1, that helps people with restricted eligibility to progress their cases (by supporting the collection of evidence or appointment attendance), access accommodation, overcome practical barriers including financial, and gain access to other specialist support they might need to stabilise and live well. This support offer should include proactive working with referring organisations, where possible, to ensure that support is not duplicated and that referring workers are empowered to provide the support that is needed, including ABEN workers, Rough Sleeping Navigators and Enhanced Live Well workers. It will also include open conversations regarding Voluntary Return, where appropriate and in close partnership with Lot 1 Provider(s).