AwardedAwarded 10 February 2025

Hac5988 tower hamlets single homeless hostels

Tower Hamlets · Local authority

In brief

Tower Hamlets awarded care work to The Salvation Army Trustee Company and Providence Row Housing Association on 10 February 2025.

It is split into 5 lots, so a supplier can bid for part of the work.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The London Borough of Tower Hamlets is inviting tenders for the provision of Single homeless Hostels. Integrated Commissioning is seeking to competitively tender five new contracts for the delivery of this housing related support (HRS) services for 341 single homeless people across the Borough. This Tender consist of 5 Lots • Lot 1 Medium-High Support Male Only (Founders House, 123 units) • Lot 2 Medium-High Support Female Only (Riverside House, 60 units) • Lot 3 High-Complex Support Mixed Hostel (minimum of 87 units) Bidder must have own building/buildings to deliver the support service from • Lot 4 CQC Registered Male Only Wet Hostel (minimum of 35 units) Bidder must have own building/buildings to deliver the support service from • Lot 5 Long-stay Mixed Hostel with Support (minimum of 33 units) Bidder must have own building/buildings to deliver the support service from. The contract period is 3 years with three optional 1 yr extensions.

Lots

LotTradeValue
Medium-High Support Male Only
What this lot covers

The provider will offer 123 units of supported accommodation for men. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies.

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Lot 2 Medium-High Support Female Only (Riverside Complex)
What this lot covers

The provider will offer 60 units of supported accommodation for women. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3-5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

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Lot 3 High-Complex Support Mixed Hostel
What this lot covers

The provider will offer a minimum of 87 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

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Lot 4 CQC Registered Male Only Wet Hostel
What this lot covers

The provider will offer a minimum of 35 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. In addition the service will need to provide 25 enhanced cleaning/ personal care type hours to respond to service user needs Out of hours cover will be available to the staff in the support service at times of emergencies.

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Lot 5 Long-stay Mixed Hostel with Support
What this lot covers

The provider will offer a minimum of 33 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

——

Who won

WinnerLotValueDates
The Salvation Army Trustee Company
1 bid received
Medium-High Support Male Only£6,061,073
The Salvation Army Trustee Company
3 bids received
Lot 2 Medium-High Support Female Only (Riverside Complex)£3,567,408
Providence Row Housing Association (SME)
1 bid received
Lot 3 High-Complex Support Mixed Hostel£4,082,509
Providence Row Housing Association (SME)
1 bid received
Lot 5 Long-stay Mixed Hostel with Support£2,040,320
Providence Row Housing Association (SME)
1 bid received
Lot 4 CQC Registered Male Only Wet Hostel£3,715,560

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 065390-2025

About the buyer

Tower HamletsLast 12 months

Procurements

7

Awards

4

Suppliers it has used most for care

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From notice 065390-2025 on Find a Tender, first published 14 October 2025. We last checked for changes on 27 September 2026.