AwardedAwarded 3 February 2026
ITSM Toolset
London Borough of Harrow · Local authority
In brief
London Borough of Harrow awarded IT and software work to Ultima Business Solutions Ltd. on 3 February 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged.
2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
Who won
| Winner | Value | Dates |
|---|---|---|
| Ultima Business Solutions Ltd. | £126,773 | 17 February 2026 to 16 February 2027 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract details notice · UK7, notice 009684-2026
About the buyer
London Borough of HarrowLast 12 months
Procurements
104Awards
67Suppliers it has used most for IT and software
- AchieveIT Contracts Limited1 contract
- Dynamic Entity Ltd1 contract
- Lightning Social Ventures Ltd1 contract
- Ultima Business Solutions Ltd.1 contract
Similar open tenders
All open IT and software tenders- £82kestimated
- £2.6mestimated
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- £20kestimated
- £250kestimated
From notice 009684-2026 on Find a Tender, first published 3 February 2026. We last checked for changes on 28 September 2026.