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AwardedAwarded 3 February 2026

ITSM Toolset

London Borough of Harrow · Local authority

In brief

London Borough of Harrow awarded IT and software work to Ultima Business Solutions Ltd. on 3 February 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.

Who won

WinnerValueDates
Ultima Business Solutions Ltd.£126,773
17 February 2026 to 16 February 2027

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 009684-2026

About the buyer

London Borough of HarrowLast 12 months

Procurements

101

Awards

61

Suppliers it has used most for IT and software

All tenders and awards from London Borough of Harrow

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From notice 009684-2026 on Find a Tender, first published 3 February 2026. We last checked for changes on 28 September 2026.