AwardedAwarded 3 March 2026
ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Rochdale Boroughwide Housing Limited · Local authority
In brief
Rochdale Boroughwide Housing Limited awarded this contract to Mango Direct Marketing Ltd on 3 March 2026.
The notice gives a value of £495,878 including VAT.
The contract runs for 1 year, up to 2 years with extensions, starting 1 April 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Who won
| Winner | Value | Dates |
|---|---|---|
| Mango Direct Marketing Ltd (SME) 11 bids received | £192,419 | Awarded 3 March 2026 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 084163-2025
- Contract award notice · UK6, notice 018882-2026
About the buyer
Rochdale Boroughwide Housing LimitedLast 12 months
Procurements
20Awards
5Suppliers it has used most
- DCC Commercial Cleaning Limited1 contract
- Easefix Ltd1 contract
- GGM Group Ltd1 contract
- JMS BFD Limited T/A Copley Pest Solutions1 contract
- Mango Direct Marketing Ltd1 contract
- Menzies LLP1 contract
- Premier Pest Services Ltd1 contract
- Vision Cleaning Services Ltd1 contract
From notice 084163-2025 on Find a Tender, first published 18 December 2025, last updated 3 March 2026. We last checked for changes on 28 September 2026.