Maintenance of Topcon Healthcare Ophthalmic Equipment

Hywel Dda University Health Board requires the ongoing maintenance and support of various Topcon Healthcare Ophthalmic Equipment located across the Health Board. The proposed contract will provide continued preventative maintenance, corrective maintenance, technical support and access to replacement parts where required, ensuring the equipment remains safe, reliable and operational throughout the contract period. The Original Equipment Manufacturer (OEM), Topcon, is the only provider able of delivering the required maintenance services, and there are no suitable frameworks available through which this requirement can be awarded against. As a result, a Transparency Notice has been published to support the direct award of this contract and to ensure continuity of the necessary maintenance cover. Due to the age of the equipment included within the contract, Topcon is unable to offer multi-year pricing and can only provide a quotation on a 12-month basis. The equipment is critical to the continued delivery of healthcare services and ongoing maintenance is required to minimise downtime, maintain compliance with manufacturer recommendations and support patient care. Following review, the Health Board has confirmed there are no current plans to replace the equipment during the proposed contract term and therefore a maintenance arrangement remains necessary.