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AwardedAwarded 2 November 2026

Mystery Shopping Market Research for TransPennine Trains Limited

Transpennine Trains Limited · Public undertaking

In brief

Transpennine Trains Limited awarded marketing work to Mystery Shoppers Ltd on 2 November 2026.

The notice gives a value of £375,000 excluding VAT.

The contract runs for 1 year, up to 3 years with extensions, starting 1 October 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme.

Who won

WinnerValueDates
Mystery Shoppers Ltd
8 bids received
£375,000
Awarded 2 November 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 058926-2026
  2. Contract award notice · UK6, notice 103892-2026

About the buyer

Transpennine Trains LimitedLast 12 months

Procurements

32

Awards

16

Suppliers it has used most for marketing

All tenders and awards from Transpennine Trains Limited

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From notice 058926-2026 on Find a Tender, first published 23 June 2026, last updated 2 November 2026. We last checked for changes on 2 November 2026.