Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service tender, London Borough of Newham (closes 27 Nov 2026)

In brief

London Borough of Newham is looking for suppliers for care work (London).

The estimated value is £450,000 including VAT.

The contract runs for 2 years, up to 3 years with extensions, starting 1 April 2027.

The buyer says it is suitable for small and medium-sized businesses.

Bids close at midday, Friday 27 November 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Questions by: 5pm, Tuesday 17 November 2026
Bids by: midday, Friday 27 November 2026

How bids are scored

Quality 70% · Social Value 10% · Price 20%

Quality matters most. You can win without being the cheapest.

Competition

Typical: a median of 3 bids per contract for this buyer (from 11 awards in the last 12 months).

What the notice says

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce…Read the full description

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.

Should I bid?

Tick what applies to you. Nothing is saved.

Can you prepare a good bid in 13 days?Leave time for clarification questions and sign-off.
Is a contract of about £450,000 a size you can deliver?Buyers often check that your turnover is comfortably larger than the yearly contract value.
Can you deliver in London?Check the delivery locations in the tender documents.
Are you registered on the Central Digital Platform?You need to be registered to take part under the Procurement Act 2023.
The buyer says this suits small businesses.A good sign if you are an SME, but check the requirements.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
Submit your bid through the buyer's e-tendering portal: newham.delta-esourcing.com.
Send clarification questions before 5pm, Tuesday 17 November 2026.
Make sure your bid arrives before midday, Friday 27 November 2026. Late bids are usually rejected.

Timeline

17 July 2026Preliminary market engagement notice · UK2, notice 067671-2026
27 October 2026Tender notice · UK4, notice 101733-2026

About the buyer

London Borough of NewhamLast 12 months

Procurements

110

Awards

28

Suppliers it has used most for care

Ackeee Tree Limited1 contract
Age UK East London1 contract
Ambition, Aspire, Achieve1 contract
Ascension Community Trust1 contract
Aston-Mansfield1 contract

All tenders and awards from London Borough of Newham

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