AwardedAwarded 14 July 2026
NW2942 - Intraday Workforce Optimisation Solution
Northern Gas Networks Limited · Private utility
In brief
Northern Gas Networks Limited awarded IT and software work to Qstory Limited on 14 July 2026.
The notice gives a value of £800,000 excluding VAT.
The contract runs for 3 years, up to 15 years with extensions, starting 1 August 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud.
The solution should:
- Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term.
- Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.
Who won
| Winner | Value | Dates |
|---|---|---|
| Qstory Limited (SME) | £1,318,565 | Awarded 14 July 2026 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 009993-2026
- Contract award notice · UK6, notice 081496-2026
About the buyer
Northern Gas Networks LimitedLast 12 months
Procurements
98Awards
49Suppliers it has used most for IT and software
- UK Grid Solutions Limited2 contracts
- 1spatial Group Limited1 contract
- Abriox Limited1 contract
- Accenture UK Ltd1 contract
- Airedale Chemical Company Limited1 contract
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From notice 009993-2026 on Find a Tender, first published 4 February 2026, last updated 26 August 2026. We last checked for changes on 28 September 2026.