Open8 days left · closes midnight, Friday 9 October 2026

Out of hours call handling

Phoenix Community Housing Association (Bellingham and Downham) Limited · Housing

In brief

Phoenix Community Housing Association (Bellingham and Downham) Limited is looking for suppliers for this contract (UK-wide).

The estimated value is £38,000 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 11 January 2027.

The buyer says it is suitable for small and medium-sized businesses.

Bids close at midnight, Friday 9 October 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Questions by: midnight, Friday 2 October 2026
Bids by: midnight, Friday 9 October 2026

How bids are scored

Quality 30% · Quality 70%

Quality matters most. You can win without being the cheapest.

Tender documents

Contract specification

What the notice says

Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.

Should I bid?

Tick what applies to you. Nothing is saved.

Can you prepare a good bid in 8 days?That is tight, especially for a first bid with this buyer.
Is a contract of about £38,000 a size you can deliver?Buyers often check that your turnover is comfortably larger than the yearly contract value.
Can you deliver in locations across the UK?Check the delivery locations in the tender documents.
Are you registered on the Central Digital Platform?You need to be registered to take part under the Procurement Act 2023.
The buyer says this suits small businesses.A good sign if you are an SME, but check the requirements.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
Submit your bid through the buyer's e-tendering portal: www.mytenders.co.uk.
Send clarification questions before midnight, Friday 2 October 2026.
Make sure your bid arrives before midnight, Friday 9 October 2026. Late bids are usually rejected.

Timeline

20 August 2026Tender notice · UK4, notice 079342-2026

About the buyer

Phoenix Community Housing Association (Bellingham and Downham) LimitedLast 12 months

Procurements

Awards

Suppliers it has used most

Bytes Software Services Ltd1 contract
CLM Fireproofing Limited1 contract
Data Protection People Ltd1 contract
Guildmore Ltd.1 contract
Highview Group LTD1 contract
Plentific Ltd1 contract
Reliance High-Tech Limited1 contract
Travis Perkins Trading Company Limited1 contract

All tenders and awards from Phoenix Community Housing Association (Bellingham and Downham) Limited

From notice 079342-2026 on Find a Tender, first published 20 August 2026. We last checked for changes on 28 September 2026.