AwardedAwarded 13 March 2026
Out of Hours Call Handling Service
The Swaythling Housing Society Ltd (Trading as Abri) · Housing
In brief
The Swaythling Housing Society Ltd (Trading as Abri) awarded telecoms work to Morgan Sindall Property Services Limited on 13 March 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Who won
| Winner | Value | Dates |
|---|---|---|
| Morgan Sindall Property Services Limited 11 bids received | £2,200,000 | Awarded 10 December 2025 1 April 2026 to 31 March 2029 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 083126-2025
- Contract details notice · UK7, notice 023616-2026
About the buyer
The Swaythling Housing Society Ltd (Trading as Abri)Last 12 months
Procurements
17Awards
6Suppliers it has used most for telecoms
- Morgan Sindall Property Services Limited1 contract
Similar open tenders
All open telecoms tenders- £3mestimated
- £15mestimated
- £2.5mestimated
From notice 083126-2025 on Find a Tender, first published 16 December 2025, last updated 16 March 2026. We last checked for changes on 28 September 2026.