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Provision of Customer Information Solution Software, Support & Maintenance

Northern Trains Limited · Central government

In brief

Northern Trains Limited has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 4 years, up to 8 years with extensions, starting 22 July 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 5 bids per contract for this buyer (from 8 awards in the last 12 months).

What the notice says

Northern Trains Limited is seeking to replace its existing Customer Information System software and are therefore looking to award a single contract for the supply of Software and Support & Maintenance of the solution.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 038928-2026
  2. Pipeline notice · UK1, notice 048280-2026

About the buyer

Procurements

75

Awards

33

Suppliers it has used most for IT and software

  1. Digital Consent and Sharing Decision Making Solution

    South Tees Hospitals NHS Foundation TrustNorth EastIT services and software

    Closing soon20 hours left

    £135kestimated
  2. CCM1379 - OHU Software

    The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care

    Closing soon32 hours leftSuitable for SMEsSmall contract

    £82kestimated
  3. LGS-Q-004-2026 Audio Visual System

    Middlesbrough CouncilNorth EastIT services and software

    Closing soon44 hours leftSuitable for SMEsSmall contract

    £143kestimated
  4. EV Charging Infrastructure

    National Grid UK LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, WalesVehicles and fleet, IT services and software

    Closing soon3 days leftExpress interest3 lots

    £29.9mestimated
  5. NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement

    Northern Gas Networks LimitedNorth East, East of EnglandIT services and software

    Closing soon6 days leftSuitable for SMEsFramework

    £7.2mframework ceiling

From notice 038928-2026 on Find a Tender, first published 29 April 2026, last updated 22 May 2026. We last checked for changes on 28 September 2026.