TenderOppsIndependent tender search
AwardedAwarded 7 July 2026

Provision of Customer Insight/Feedback Tool

Together Housing Association Limited · Housing

In brief

Together Housing Association Limited awarded marketing work to Customer Sure Limited on 7 July 2026.

The contract runs for 2 years, up to 4 years with extensions, starting 1 September 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.

Who won

WinnerValueDates
Customer Sure Limited (SME)
5 bids received
£400,000
Awarded 1 May 2026
1 September 2026 to 31 August 2028

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 017322-2026
  2. Contract award notice · UK6, notice 040720-2026
  3. Contract details notice · UK7, notice 064645-2026

About the buyer

Together Housing Association LimitedLast 12 months

Procurements

37

Awards

26

Suppliers it has used most for marketing

All tenders and awards from Together Housing Association Limited

Similar open tenders

All open marketing tenders
  1. Tourism Campaign - Digital Marketing

    North York Moors National ParkNorth East, North West, Yorkshire and the Humber, East Midlands, East of England, London, South West, ScotlandMarketing and communications

    Closing soon16 hours leftSuitable for SMEs

    Value not stated
  2. Tourism Campaign - OOH Marketing

    North York Moors National ParkNorth East, North West, Yorkshire and the Humber, East Midlands, East of England, London, South West, ScotlandMarketing and communications

    Closing soon16 hours leftSuitable for SMEs

    Value not stated
  3. Neville Hill 195 Heavy Maintenance Outline Designs

    Northern Trains LimitedYorkshire and the HumberPrinting, Marketing and communications

    Open10 days leftSuitable for SMEs

    £2.1mestimated
  4. Parliamentary Monitoring Services for Cafcass

    CafcassNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestManagement consultancy, Marketing and communications

    Open12 days leftSuitable for SMEsSmall contract

    £51kestimated
  5. Marketing, Advertising and Media Buying Services - Wirral Met College

    Wirral Metropolitan CollegeNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestMarketing and communications

    Open17 days leftSuitable for SMEsSmall contract

    £92kestimated

From notice 017322-2026 on Find a Tender, first published 26 February 2026, last updated 9 July 2026. We last checked for changes on 28 September 2026.