AwardedAwarded 30 June 2026
Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1
London Borough of Barnet · Local authority
In brief
London Borough of Barnet awarded this contract to Charles Novacroft Direct Limited on 30 June 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year
extension option subject to performance and budget.
Who won
| Winner | Value | Dates |
|---|---|---|
| Charles Novacroft Direct Limited | £5,192,420 | Awarded 22 May 2026 1 October 2026 to 30 September 2029 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 048525-2026
- Contract details notice · UK7, notice 090017-2026
About the buyer
London Borough of BarnetLast 12 months
Procurements
31Awards
16Suppliers it has used most
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- Berry Recruitment Ltd1 contract
- Brent Community Transport (BCT)1 contract
- Brent Couriers Ltd1 contract
- Charles Novacroft Direct Limited1 contract
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- Evergreen Homecare Services Ltd1 contract
From notice 048525-2026 on Find a Tender, first published 26 May 2026, last updated 23 September 2026. We last checked for changes on 28 September 2026.