Open10 days left · closes 1pm, Monday 23 November 2026

Provision of Independent Health Complaints Advocacy Service

London Borough of Brent · Local authority

In brief

London Borough of Brent is looking for suppliers for care and healthcare work (London).

The estimated value is £300,000 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 1 April 2027.

The buyer says it is suitable for small and medium-sized businesses.

Bids close at 1pm, Monday 23 November 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Questions by: midnight, Monday 16 November 2026
Bids by: 1pm, Monday 23 November 2026

How bids are scored

Quality 40% · Price 50% · Social Value 10%

A balance of quality and price.

Competition

Typical: a median of 3 bids per contract for this buyer (from 7 awards in the last 12 months).

What the notice says

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

Should I bid?

Tick what applies to you. Nothing is saved.

Can you prepare a good bid in 10 days?Leave time for clarification questions and sign-off.
Is a contract of about £300,000 a size you can deliver?Buyers often check that your turnover is comfortably larger than the yearly contract value.
Can you deliver in London?Check the delivery locations in the tender documents.
Are you registered on the Central Digital Platform?You need to be registered to take part under the Procurement Act 2023.
The buyer says this suits small businesses.A good sign if you are an SME, but check the requirements.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
Follow the submission instructions in the notice; it does not name an e-tendering portal.
Send clarification questions before midnight, Monday 16 November 2026.
Make sure your bid arrives before 1pm, Monday 23 November 2026. Late bids are usually rejected.

Timeline

11 September 2026Preliminary market engagement notice · UK2, notice 086523-2026
23 October 2026Tender notice · UK4, notice 100678-2026

Last time this was bought

Advocacy & Independent Visitor Service

Won by: Coram Voice (Formerly Voice for the Child in Care)
Awarded: 3 September 2026
Value: £398,298
Bids: 3

Matched on London Borough of Brent, the type of work and the title. Check the notice to be sure.

About the buyer

London Borough of BrentLast 12 months

Procurements

Awards

Suppliers it has used most for care

ST Giles Trust2 contracts
AIR Sports Network Ltd1 contract
Consulting Well Ltd1 contract
Coram Voice (Formerly Voice for the Child in Care)1 contract
Interact Medical Limited1 contract

All tenders and awards from London Borough of Brent

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From notice 086523-2026 on Find a Tender, first published 11 September 2026, last updated 23 October 2026. We last checked for changes on 23 October 2026.