Repairs Maintenance and Empty Homes

The Works in detail that will fall within scope of the procurement for "Workstream 1" in "Region 1" are envisaged to include: • Emergency Repairs; requiring emergency attendance in 4 hours or 24 hours to make safe or carry out repairs, such as uncontainable leaks and security or health and safety concerns. • Routine Repairs; day-to-day maintenance work, including emergency and urgent works. • Statutory and other regulated works; this workstream requires the capability to remove an associated risk within 24hrs of a report. • Minor Repairs & Empty Homes Repairs; including preparation of the empty property for new customers and refurbishment where required. • Damp and Mould Works; specified works to be carried out in accordance with Awaab's Law time limits.

The Works in detail that will fall within scope of the procurement for "Workstream 1" in "Region 2" are envisaged to include: • Emergency Repairs; requiring emergency attendance in 4 hours or 24 hours to make safe or carry out repairs, such as uncontainable leaks and security or health and safety concerns. • Routine Repairs; day-to-day maintenance work, including emergency and urgent works. • Statutory and other regulated works; this workstream requires the capability to remove an associated risk within 24hrs of a report. • Empty Homes Repairs; including preparation of the empty property for new customers and refurbishment where required. • Damp and Mould Works; specified works to be carried out in accordance with Awaab's Law time limits.

The Works in detail that will fall within scope of the procurement for "Workstream 1" in "Region 3" are envisaged to include: • Emergency Repairs; requiring emergency attendance in 4 hours or 24 hours to make safe or carry out repairs, such as uncontainable leaks and security or health and safety concerns. • Routine Repairs; day-to-day maintenance work, including emergency and urgent works. • Statutory and other regulated works; this workstream requires the capability to remove an associated risk within 24hrs of a report. • Empty Homes Repairs; including preparation of the empty property for new customers and refurbishment where required. • Damp and Mould Works; specified works to be carried out in accordance with Awaab's Law time limits.

The Works in detail that will fall within scope of the procurement for "Workstream 1" in "Region 4" are envisaged to include: • Emergency Repairs; requiring emergency attendance in 4 hours or 24 hours to make safe or carry out repairs, such as uncontainable leaks and security or health and safety concerns. • Routine Repairs; day-to-day maintenance work, including emergency and urgent works. • Statutory and other regulated works; this workstream requires the capability to remove an associated risk within 24hrs of a report. • Empty Homes Repairs; including preparation of the empty property for new customers and refurbishment where required. • Damp and Mould Works; specified works to be carried out in accordance with Awaab's Law time limits.

The Works in detail that will fall within scope of the procurement for "Workstream 1" in "Region 5" are envisaged to include: • Emergency Repairs; requiring emergency attendance in 4 hours or 24 hours to make safe or carry out repairs, such as uncontainable leaks and security or health and safety concerns. • Routine Repairs; day-to-day maintenance work, including emergency and urgent works. • Statutory and other regulated works; this workstream requires the capability to remove an associated risk within 24hrs of a report. • Empty Homes Repairs; including preparation of the empty property for new customers and refurbishment where required. • Damp and Mould Works; specified works to be carried out in accordance with Awaab's Law time limits.

The Works in detail that will fall within scope of the procurement for "Workstream 2" in "Region 1" are envisaged to include: • Major Repairs; more than a routine repair, normally requiring more than three trades, or costs more than £2500, or over eight hours' work • Orbit have determined that in order to ensure excellent service for our customers in line with our Commitments and Values, an "Overflow Model" is preferred. The "Overflow Model" will allow Orbit to divert 'core trade' and voids works from the "Workstream 1"/Minor Repairs & Empty Homes contractor (Lots 1-5) to the "Workstream 2"/Major Repairs & Overflow contractor (Lots 6-10) in cases of high levels of work in progress or poor performance that present a threat to our ambitions and objectives. This is proposed to ensure the best experience for our customers and in recognition that there may be peaks in activity which challenge Provider's resource models.

The Works in detail that will fall within scope of the procurement for "Workstream 2" in "Region 2" are envisaged to include: • Major Repairs; more than a routine repair, normally requiring more than three trades, or costs more than £2500, or over eight hours' work • Orbit have determined that in order to ensure excellent service for our customers in line with our Commitments and Values, an "Overflow Model" is preferred. The "Overflow Model" will allow Orbit to divert 'core trade' and voids works from the "Workstream 1"/Minor Repairs & Empty Homes contractor (Lots 1-5) to the "Workstream 2"/Major Repairs & Overflow contractor (Lots 6-10) in cases of high levels of work in progress or poor performance that present a threat to our ambitions and objectives. This is proposed to ensure the best experience for our customers and in recognition that there may be peaks in activity which challenge Provider's resource models.

The Works in detail that will fall within scope of the procurement for "Workstream 2" in "Region 3" are envisaged to include: • Major Repairs; more than a routine repair, normally requiring more than three trades, or costs more than £2500, or over eight hours' work. • Orbit have determined that in order to ensure excellent service for our customers in line with our Commitments and Values, an "Overflow Model" is preferred. The "Overflow Model" will allow Orbit to divert 'core trade' and voids works from the "Workstream 1"/Minor Repairs & Empty Homes contractor (Lots 1-5) to the "Workstream 2"/Major Repairs & Overflow contractor (Lots 6-10) in cases of high levels of work in progress or poor performance that present a threat to our ambitions and objectives. This is proposed to ensure the best experience for our customers and in recognition that there may be peaks in activity which challenge Provider's resource models.

The Works in detail that will fall within scope of the procurement for "Workstream 2" in "Region 4" are envisaged to include: • Major Repairs; more than a routine repair, normally requiring more than three trades, or costs more than £2500, or over eight hours' work. • Orbit have determined that in order to ensure excellent service for our customers in line with our Commitments and Values, an "Overflow Model" is preferred. The "Overflow Model" will allow Orbit to divert 'core trade' and voids works from the "Workstream 1"/Minor Repairs & Empty Homes contractor (Lots 1-5) to the "Workstream 2"/Major Repairs & Overflow contractor (Lots 6-10) in cases of high levels of work in progress or poor performance that present a threat to our ambitions and objectives. This is proposed to ensure the best experience for our customers and in recognition that there may be peaks in activity which challenge Provider's resource models.

The Works in detail that will fall within scope of the procurement for "Workstream 2" in "Region 5" are envisaged to include: • Major Repairs; more than a routine repair, normally requiring more than three trades, or costs more than £2500, or over eight hours' work. • Orbit have determined that in order to ensure excellent service for our customers in line with our Commitments and Values, an "Overflow Model" is preferred. The "Overflow Model" will allow Orbit to divert 'core trade' and voids works from the "Workstream 1"/Minor Repairs & Empty Homes contractor (Lots 1-5) to the "Workstream 2"/Major Repairs & Overflow contractor (Lots 6-10) in cases of high levels of work in progress or poor performance that present a threat to our ambitions and objectives. This is proposed to ensure the best experience for our customers and in recognition that there may be peaks in activity which challenge Provider's resource models.