AwardedAwarded 7 October 2025
ScotRail Customer Contact Centre
ScotRail Trains Limited · Public body
In brief
ScotRail Trains Limited awarded this contract to Teleperformance Limited on 7 October 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Who won
| Winner | Value | Dates |
|---|---|---|
| Teleperformance Limited 3 bids received | £9,309,053 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 073972-2025
About the buyer
ScotRail Trains LimitedLast 12 months
Procurements
55Awards
22Suppliers it has used most
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- Porterbrook2 contracts
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- Angel Trains Limited1 contract
- Assenta Ltd.1 contract
- Nexus Alpha Limited1 contract
- Ross-Shire Engineering Limited1 contract
- SilverRail Technologies1 contract
From notice 073972-2025 on Find a Tender, first published 14 November 2025. We last checked for changes on 28 September 2026.