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Service Quality Regime

Se Trains Limited · Public undertaking

In brief

Se Trains Limited has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £1,032,000 excluding VAT.

The contract runs for 3 years, up to 4 years with extensions, starting 1 April 2027.

It is split into 2 lots, so a supplier can bid for part of the work.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Questions by
11:59pm, Monday 20 April 2026
Bids by
5pm, Friday 31 July 2026

Competition

Usually high: a median of 6 bids per contract for IT and software contracts in this region (from 89 awards in the last 12 months).

Conditions

  • You can bid for up to 1 lot.

What the notice says

Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.
  4. Send clarification questions before 11:59pm, Monday 20 April 2026.
  5. Make sure your bid arrives before 5pm, Friday 31 July 2026. Late bids are usually rejected.

Lots

LotTradeValue
Provision of Auditors (People)
1 April 2027 to 31 March 2030
What this lot covers

Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register

IT services and software£912,000
Provision of an Auditing App
1 April 2027 to 31 March 2030
What this lot covers

The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

IT services and software£120,000

Timeline

  1. Planned procurement notice · UK3, notice 021132-2026
  2. Planned procurement notice · UK3, notice 025762-2026

About the buyer

Se Trains LimitedLast 12 months

Procurements

40

Awards

18

Suppliers it has used most for IT and software

All tenders and awards from Se Trains Limited

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From notice 021132-2026 on Find a Tender, first published 10 March 2026, last updated 20 March 2026. We last checked for changes on 28 September 2026.