AwardedAwarded 10 August 2026
Single Service Centre
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · NHS and health
In brief
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency awarded this contract to Foundever GB Limited and Entrust Support Services Limited on 10 August 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.
RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.
Who won
| Winner | Value | Dates |
|---|---|---|
| Foundever GB Limited | £176,500,000 | Awarded 24 June 2026 18 October 2026 to 17 October 2029 |
| Entrust Support Services Limited | £176,500,000 | Awarded 24 June 2026 16 November 2026 to 15 November 2029 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 059321-2026
- Contract award notice · UK6, notice 059357-2026
- Contract award notice · UK6, notice 079937-2026
- Contract details notice · UK7, notice 079973-2026
About the buyer
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security AgencyLast 12 months
Procurements
271Awards
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From notice 059321-2026 on Find a Tender, first published 24 June 2026, last updated 21 August 2026. We last checked for changes on 28 September 2026.