AwardedAwarded 11 September 2025
South Norfolk Council: Customer Relation Management Software Package
South Norfolk Council · Local authority
In brief
South Norfolk Council awarded IT and software work to Goss Interactive Limited on 11 September 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
Who won
| Winner | Value | Dates |
|---|---|---|
| Goss Interactive Limited (SME) 4 bids received | £796,855 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 060821-2025
About the buyer
South Norfolk CouncilLast 12 months
Procurements
5Awards
3Suppliers it has used most for IT and software
- Idox Software Ltd1 contract
- Phoenix Software Limited1 contract
Similar open tenders
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From notice 060821-2025 on Find a Tender, first published 30 September 2025. We last checked for changes on 28 September 2026.