AwardedAwarded 16 December 2025
Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
Department for Energy Security & Net Zero · Central government
In brief
Department for Energy Security & Net Zero awarded this contract to Energy Ombudsman Limited on 16 December 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The procurement is for an ongoing requirement under the Green Deal Framework Regulations
(Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a
duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman
Service will investigate and consider cases relating to complaints relating to alleged breaches of the
Framework Regulations. It is one of the first routes of complaint resolution for customers where their
complaint has not been satisfactorily resolved by the initial parties involved and is an important step in
DESNZ's ability to apply sanctions
Who won
| Winner | Value | Dates |
|---|---|---|
| Energy Ombudsman Limited (SME) | £100,000 | Awarded 1 December 2025 17 December 2025 to 7 December 2029 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 083746-2025
- Contract details notice · UK7, notice 083759-2025
About the buyer
Department for Energy Security & Net ZeroLast 12 months
Procurements
97Awards
59Suppliers it has used most
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From notice 083746-2025 on Find a Tender, first published 17 December 2025, last updated 17 December 2025. We last checked for changes on 28 September 2026.