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AwardedAwarded 25 November 2025

User Perception Survey

NPL Management Limited · Public undertaking

In brief

NPL Management Limited awarded laboratory equipment work to Pye Tait Ltd on 25 November 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).

Who won

WinnerValueDates
Pye Tait Ltd (SME)
8 bids received
£52,950
25 November 2025 to 18 October 2026
Pye Tait Ltd (SME)
8 bids received
£52,950
Awarded 24 November 2025

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 083269-2025
  2. Contract award notice · UK6, notice 014916-2026

About the buyer

NPL Management LimitedLast 12 months

Procurements

275

Awards

229

Suppliers it has used most for laboratory equipment

All tenders and awards from NPL Management Limited

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From notice 083269-2025 on Find a Tender, first published 16 December 2025, last updated 18 February 2026. We last checked for changes on 28 September 2026.