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AwardedAwarded 1 July 2026

V&A - Soft FM

Victoria and Albert Museum · Central government

In brief

Victoria and Albert Museum awarded leisure and events and cleaning work to Total Support Services Ltd on 1 July 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

This contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded. The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East: • General Services • Cleaning & Housekeeping • Waste Management • Portering Services • Support Services for Events • Pest Control • Logistics • Window Cleaning • Washroom Hygiene • Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.

Who won

WinnerValueDates
Total Support Services Ltd
4 bids received
£25,314,658
Awarded 20 March 2026
1 July 2026 to 30 June 2031

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · UK6, notice 025849-2026
  2. Contract details notice · UK7, notice 061841-2026

About the buyer

Victoria and Albert MuseumLast 12 months

Procurements

20

Awards

12

Suppliers it has used most for leisure and events

All tenders and awards from Victoria and Albert Museum

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From notice 025849-2026 on Find a Tender, first published 20 March 2026, last updated 1 July 2026. We last checked for changes on 28 September 2026.