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AI Overlay for the Existing Avaya Elite Telephony Platform

North East Ambulance Service NHS Foundation Trust · NHS and health

In brief

North East Ambulance Service NHS Foundation Trust has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £200,000 excluding VAT.

The contract runs for 3 years, up to 4 years with extensions, starting 1 April 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 4 bids per contract for IT and software contracts in this region (from 115 awards in the last 12 months).

What the notice says

The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 091997-2026

About the buyer

North East Ambulance Service NHS Foundation TrustLast 12 months

Procurements

4

Awards

0
All tenders and awards from North East Ambulance Service NHS Foundation Trust

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From notice 091997-2026 on Find a Tender, first published 29 September 2026. We last checked for changes on 29 September 2026.