Closing soon4 days left · express interest by 5pm, Friday 2 October 2026

Alarm Receiving Centre Call Handling System

North Hertfordshire District Council · Local authority

In brief

North Hertfordshire District Council is looking for suppliers for IT and software and security work (East of England).

The estimated value is £2,000,000 excluding VAT.

The contract runs for 5 years, up to 10 years with extensions, starting 15 March 2027.

This is the first stage: register your interest by 5pm, Friday 2 October 2026, and shortlisted suppliers are invited to bid.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Questions by: 5pm, Friday 28 August 2026
Express interest by: 5pm, Friday 2 October 2026

This is the first stage. You register interest now, and shortlisted suppliers are invited to bid later.

How bids are scored

Price 40% · Technical and Quality 39% · Social Value 10% · Demonstration 10% · Real Living Wage 1%

Quality matters most. You can win without being the cheapest.

Competition

Usually high: a median of 8 bids per contract for this buyer (from 8 awards in the last 12 months).

The buyer expects to buy this again around June 2035.

What the notice says

This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:  Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at [phone number removed] or support@in-tend.com

Should I bid?

Tick what applies to you. Nothing is saved.

Can you prepare a good bid in 4 days?That is tight, especially for a first bid with this buyer.
Is a contract of about £2,000,000 a size you can deliver?Buyers often check that your turnover is comfortably larger than the yearly contract value.
Can you deliver in East of England?Check the delivery locations in the tender documents.
Are you registered on the Central Digital Platform?You need to be registered to take part under the Procurement Act 2023.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
Follow the submission instructions in the notice; it does not name an e-tendering portal.
Send clarification questions before 5pm, Friday 28 August 2026.
Register your interest before 5pm, Friday 2 October 2026. Shortlisted suppliers are then invited to bid.

Timeline

10 August 2026Tender notice · UK4, notice 075832-2026

About the buyer

North Hertfordshire District CouncilLast 12 months

Procurements

Awards

Suppliers it has used most for IT and software

Civica Election Services1 contract
Zodiac Media Ltd1 contract

All tenders and awards from North Hertfordshire District Council

Similar open tenders

All open IT and software tenders

Closes 28Sept
PURCON 5035 Retail Supply Partnership
University of East AngliaEast of EnglandFood and drink supplies, IT services and software
Closing soon15 hours leftExpress interest
£9mestimated
Closes 30Sept
CCM1379 - OHU Software
The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care
Closing soon2 days leftSuitable for SMEsSmall contract
£82kestimated
Closes 5Oct
NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement
Northern Gas Networks LimitedNorth East, East of EnglandIT services and software
Open7 days leftSuitable for SMEsFramework
£7.2mframework ceiling
Closes 5Oct
Royal Navy Museums Broadband Services
National Museum of the Royal NavyNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Northern IrelandIT services and software
Open7 days left2 lotsSuitable for SMEs
£250kestimated
Closes 6Oct
Technical Implementation Partner & Business Change Partner (DASP)
NHS Blood and TransplantNorth East, North West, East Midlands, West Midlands, East of England, South East, South WestIT services and software, Management consultancy
Open8 days leftLow competition2 lotsSuitable for SMEs
£9.17mestimated

From notice 075832-2026 on Find a Tender, first published 10 August 2026. We last checked for changes on 28 September 2026.