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AwardedAwarded 10 February 2026

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council · Local authority

In brief

Westminster City Council awarded marketing and medical supplies work to Human Engine Limited on 10 February 2026.

The notice gives a value of £99,000 excluding VAT.

The contract runs for 6 months, up to 7 months with extensions, starting 19 January 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Who won

WinnerValueDates
Human Engine Limited (SME)£78,300
23 February 2026 to 22 August 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 080700-2025
  2. Tender notice · UK4, notice 084114-2025
  3. Contract details notice · UK7, notice 012169-2026

Last time this was bought

BT405 - Process Diagnostic (Westminster 2030 - Fit for the Future)

Won by
PwC
Awarded
20 February 2026
Value
Not stated, or split across lots
Contract ends
4 May 2026

Matched on Westminster City Council, the type of work and the title. Check the notice to be sure.

About the buyer

Westminster City CouncilLast 12 months

Procurements

202

Awards

104

Suppliers it has used most for marketing

All tenders and awards from Westminster City Council

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From notice 080700-2025 on Find a Tender, first published 8 December 2025, last updated 11 February 2026. We last checked for changes on 28 September 2026.