Care and Support Services - Extra Care Housing

Westminster City Council (WCC) and the Royal Borough of Kensington and Chelsea (RBKC) are preparing to commission a new joint contract for the provision of Care and Support Services across Extra Care Housing schemes. This notice aims to inform the market of the upcoming opportunity and invite providers to engage with us ahead of tender publication. The Authorities commission Extra Care Housing services to support older residents and adults with care needs to live independently, safely and with dignity in their own self contained homes, whilst benefiting from 24/7 onsite support. The service supports Adult Social Care priorities including: • Independence & prevention • Personalisation and resident choice • Integration with health, housing and community partners • Local delivery and community connection The procurement will cover the following Extra Care Housing schemes: Westminster City Council • Leonora House – 26 units Royal Borough of Kensington and Chelsea • James Hill House – 28 units • Miranda House – 20 units • Burgess Field – 28 units Providers will be required to deliver: Universal Core Service Including: • 24/7 onsite staffing • Unplanned and emergency care response • Medication management • Social inclusion activities • Risk assessments, care planning, and quality assurance • Liaison with housing, families, health partners and community services Personalised Care All individual planned care hours based on eligible assessed needs, delivered flexibly around resident preferences and wellbeing outcomes. Housing Collaboration Care providers will work closely with landlords through SLAs and Licences to Occupy to ensure building-related responsibilities are clearly defined. The service will likely be commissioned as a block contract, based on a fixed number of care hours across both general and dementia units.